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An Overview Of Different Types Of Business Models

Being the most discussed part of every business, Business Models are actually the least understood aspect of the web. Recently, these models have gone through wide changes but there is little idea about what those alterations are and how they would prove beneficial for the future.

Understanding Voice Of Customer (VOC)

Voice of Customer (VOC) is mainly the expression of customer wants and requirements. It is more than compliant handling, customer satisfaction tracking and market research. The VOC comes from everywhere, whether it’s a social media monitoring, customer relationship management or business intelligence

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